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Euro Shop Key is the European store of SOFT CONNECT, an independent company registered in Toulouse (France) that specialises in genuine Microsoft licenses. We are not an official Microsoft reseller: we buy licenses that have already been placed on the European market, check them, and resell them well below the public price. This page explains who we are, how we work and why our prices are what they are.

Our identity, with nothing hidden

These details can be checked freely in the public French company registers using our SIRET number.

Our business model, explained in full

When a company closes, merges, downsizes or renews its computers, its Microsoft licenses remain valid but are no longer used. We buy them from these organisations and from specialised European wholesalers, check every key before it goes on sale, and put them back into circulation.

The Court of Justice of the European Union expressly confirmed this practice in the UsedSoft v Oracle ruling of 3 July 2012 (case C-128/11): once software has been sold for the first time in the European Economic Area, the publisher can no longer oppose the resale of the license, including for a downloaded copy, provided the first holder makes their own copy unusable.

In practice this means:

• you receive a genuine activation key, activated on the official Microsoft servers;
• you get the security updates published by Microsoft for your version;
• you receive a proper invoice from a company registered in the European Union;
• we never use any circumvention tool: no crack, no key generator, no activator.

We are an independent reseller. Euro Shop Key is neither affiliated with nor endorsed by Microsoft Corporation. Windows, Office, Microsoft 365 and Microsoft are registered trademarks of Microsoft Corporation.

How an order works

1. You order on the site with secure payment: Visa, Mastercard, American Express, Apple Pay, Google Pay or Bancontact. We never ask for a transfer to a private account.
2. You receive your key by email within minutes, day and night, together with the installation guide, the official Microsoft download link and your invoice.
3. You activate your license. If anything blocks, our support answers by email 24/7, within 2 hours on average, and guides you through to full activation.

Our commitments

• Lifetime replacement guarantee: if your license stops working, we replace it, with no time limit.
• Right of withdrawal and refunds: a license key is digital content delivered immediately. By paying, you expressly request immediate delivery and acknowledge that you lose your right of withdrawal once the key has been delivered (article L221-28 13° of the French Consumer Code). Before the key is retrieved, you have 14 days to withdraw and be refunded. We also refund you in full if we do not deliver within 48 working hours, or if a defective key cannot be replaced. Requests are made by email to contact@euroshopkey.com with your order number; we reply within 2 hours on average and refund within 14 days to the original payment method.
• Consumer mediation: if a complaint sent to contact@euroshopkey.com has not been resolved, you can refer the matter free of charge to the consumer mediator CM2C, 49 rue de Ponthieu, 75008 Paris, France (www.cm2c.net, litiges@cm2c.net).
• Support in your language: by email, 24/7.
• Protection of your data: we never sell any personal data. Privacy policy

Contact us

A question before or after a purchase? Write to contact@euroshopkey.com or use our support page. For business requests (invoicing, multi-seat licenses, equipping a fleet of computers), say so in your message.

Postal address: SOFT CONNECT, 13 rue Sainte-Ursule, 31000 Toulouse, France.