Delivery and Activation
Discover our express delivery terms and our simple, fast activation process for your Microsoft licenses
1. Delivery clause and right of withdrawal
Legal framework
Under article L. 121-20-3 of the French Consumer Code, SOFT CONNECT undertakes to deliver the ordered software within a maximum of 48/72 business hours
The software is also available as an instant download by email; some products are made to order despite the "5 minutes" or "in stock" indication for certain products.
1.1 Delivery commitment
Soft Connect guarantees the delivery of Microsoft software licenses under the following conditions:
- Standard time: Maximum 48/72 business hours after order and payment validation
- Expedited delivery: Instant download available for certain products
- Business days: Monday to Friday, excluding public holidays and weekends
- Payment validation: The countdown starts after payment confirmation
1.2 Specifics under the articles of the Consumer Code
Article L. 121-84-3:
In accordance with article L. 121-84-3 of the French Consumer Code, the customer can track the progress of their order using the email address provided during the order process on our site or platform.
How to track your order:
- Log in to your customer account on Euro Shop Key
- Enter your order number
- Click "View" to see the real-time status
Article L. 121-20.2 - Waiver of the right of withdrawal:
In accordance with article L. 121-20.2 of the French Consumer Code, the customer is informed that they cannot exercise their right of withdrawal once the software has been delivered, which they expressly waive.
This waiver takes effect as soon as:
- The customer or one of their representatives submits an activation request
- The product license number is used
- The full software is downloaded over the Internet
- The software installation begins
1.3 Service contract and immediate performance
This provision also applies if a service contract is taken out and its performance begins immediately after the activation of the software, which occurs simultaneously and automatically during its installation.
Legal compliance:
We wish to emphasize that these provisions comply with applicable law and are intended to protect the seller's interests in the sale of digital software.
We remain at your disposal for any further questions regarding our terms of sale and delivery.
2. Detailed delivery times
2.1 Times by product type
Delivery times vary depending on the type of license ordered:
| Product type | Delivery method | Average time | Maximum time |
|---|---|---|---|
| Windows 10/11 (OEM/Retail) | Email + Download | Instant - 4h | 48/72 business hours |
| Office 2019/2021 | Email + Download | Instant - 4h | 48/72 business hours |
| Microsoft 365 | Email + Online activation | Instant - 2h | 48/72 business hours |
| Windows Server | Email + Download | 4h - 12h | 48/72 business hours |
| Volume licenses | Email + Documentation | 12h - 24h | 48/72 business hours |
2.2 Factors affecting delivery times
Several factors can affect the delivery time of your order:
Payment validation
The countdown only starts after your payment has been fully confirmed by our secure banking system.
Anti-fraud check
For your security, some orders may require an additional manual check (2-6 hours).
Processing hours
Orders Monday to Friday, 9am-6pm. Orders placed outside these hours are processed on the next business day.
Stock availability
In rare cases, additional time may be needed for certain specific licenses.
2.3 Delivery time guarantee
Our commitment:
- 95% of orders are processed and delivered in under 6 hours
- 99% of orders are delivered within 24 business hours
- 100% of orders are delivered within 48/72 business hours maximum
- In the event of an exceptional delay, you are immediately notified by email and SMS
2.4 Urgent orders
For urgent needs, we offer:
Express Service (free):
- Priority processing of your order
- Delivery guaranteed within 4 business hours
- Dedicated phone support
- Installation assistance if needed
Contact our customer service at +33 1 23 45 67 89 to activate the Express service with your order.
3. Delivery methods
3.1 Delivery by email
The main delivery method used by Euro Shop Key for all software licenses:
Contents of the delivery email
- Product Key: Unique and authentic Microsoft license number
- Official download link: Direct access to the software from Microsoft servers
- Installation instructions: Step-by-step guide in English
- Activation guide: Complete procedure to activate your license
- PDF invoice: Proof of purchase compliant with accounting standards
- Technical support: Contact details and assistance links
3.2 Instant download
For most of our products, an instant download is available:
Step 1: Order validation
Once payment is validated, immediately access your customer account
Step 2: Download the software
Click "Download" to get the official Microsoft installation file
Step 3: Receive your key
Your product key is displayed in your customer account and sent by email
Step 4: Installation and activation
Install the software and activate it with your product key
3.3 Access to your customer account
Your personal account:
Log in at any time on Euro Shop Key to:
- View your order history
- Download your software again (unlimited)
- Retrieve your product keys
- Access your invoices and documents
- Track the status of your ongoing orders
- Manage your personal information
3.4 Delivery security
All our deliveries are secured to guarantee the confidentiality of your licenses:
- Encrypted SSL/TLS connection: Data protection during transmission
- Secure emails: Mail servers protected against intrusions
- Encrypted storage: Your product keys are stored securely
- Authenticated access: Only the account holder can access the licenses
- Full traceability: History of all actions on your account
4. Tracking your order
4.1 Order statuses
Your order goes through different statuses that you can track in real time:
| Status | Description | Action required | Estimated time |
|---|---|---|---|
| Pending | Order registered, awaiting payment | Complete the payment | - |
| Processing | Payment validated, order being processed | None | 1-4 hours |
| Preparing | Verifying and preparing your license | None | 30 min - 2h |
| Shipped | License sent by email and available in your account | Check your emails | Instant |
| Delivered | Email received and license accessible | Installation possible | - |
4.2 Automatic notifications
You are notified at each step by:
Detailed notifications sent to the address provided when ordering
SMS (optional)
Instant alerts on your mobile phone
Customer account
Dashboard with full history and real-time status
4.3 How to track your order
3 ways to track your order:
Method 1: Customer account (recommended)
- Log in on Euro Shop Key
- Go to "My orders"
- Click on the order you want
- View the status and details in real time
Method 2: Link in the confirmation email
- Open the order confirmation email
- Click "Track my order"
- Go directly to online tracking
Method 3: Order number
- Go to Euro Shop Key/suivi
- Enter your order number and email
- Click "View"
4.4 What to do if you don't receive your order?
Delivery time exceeded:
If you have not received your license within 48/72 business hours:
- Check your spam/junk folder - our emails can sometimes end up there
- Check your customer account - your license is always available there
- Check the email address - make sure it is correct in your profile
- Contact our support - we will resend your license immediately
Support available: support@euroshopkey.com | +33 1 23 45 67 89
5. Activation process
5.1 What is activation?
Activation is the process by which you register your Microsoft license with Microsoft in order to validate the authenticity of your software and unlock all its features.
Why activate?
- Authenticity validation: Confirms that your license is legitimate
- Full access: Unlocks all the software's features
- Updates: Allows you to receive Microsoft security updates
- Microsoft support: Access to official Microsoft assistance
- Compliance: Ensures you are using legal software
5.2 Step-by-step activation guide
The activation process varies slightly depending on the software:
Activating Windows 10/11
- Install Windows from the downloaded ISO file
- Open Settings → Update & Security → Activation
- Click "Change product key"
- Enter the product key provided (format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
- Click "Next" and wait a few seconds
- Windows connects to Microsoft servers for validation
- A confirmation message appears: "Windows is activated"
Activating Microsoft Office
- Install Office from the download provided
- Open any Office application (Word, Excel, PowerPoint)
- Click "File" → "Account"
- Click "Change product key"
- Enter your product key
- Click "Install" or "Activate"
- Wait for the online validation
- Restart the Office application to complete activation
Activating Microsoft 365
- Go to office.com/setup
- Sign in with your Microsoft account (or create one)
- Enter the product key provided
- Click "Next"
- Follow the instructions to link Office to your account
- Download and install Office from your account
- Sign in to the applications with the same Microsoft account
5.3 Offline activation
If you do not have an Internet connection on the target computer:
Phone activation:
- Start the activation process as described above
- Select "Activate by phone"
- Choose your country (France)
- Call the Microsoft number displayed
- Provide the installation ID shown on screen
- Receive a confirmation ID from Microsoft
- Enter this confirmation ID in Windows/Office
- Confirm the activation
Phone activation is free and available 24/7 from Microsoft.
5.4 Common activation problems
| Problem | Likely cause | Solution |
|---|---|---|
| "This key has already been used" | Key already activated on another PC | Deactivate the license on the old PC or contact support |
| "Invalid product key" | Typing error or wrong version | Check the entry and the installed version of Windows/Office |
| "Unable to reach the server" | Internet connection problem | Check your connection or use phone activation |
| "Error 0xC004F074" | Activation server unreachable | Try again later or contact Microsoft |
| "License expired" | Trial or temporary license | Contact our support for verification |
5.5 Activation time
Important:
Windows and Office can run for a limited period without activation (usually 30 days), but with reduced features:
- Windows: Watermark, limited personalization, frequent notifications
- Office: Read-only mode after 30 days
We strongly recommend activating your software immediately after installation.
6. Right of withdrawal
6.1 Legal framework
The right of withdrawal is a right granted to the consumer allowing them to cancel their purchase without having to justify a reason or pay a penalty.
Exception for digital content:
In accordance with article L. 121-20.2 of the French Consumer Code, the right of withdrawal cannot be exercised for digital content supplied immediately, provided that:
- The consumer has given their prior express consent
- They have acknowledged that they would thereby lose their right of withdrawal
- Performance of the contract has begun
6.2 Express waiver of the right of withdrawal
By accepting our Terms and Conditions of Sale when placing your order, you expressly agree that:
- Delivery of your software license begins immediately after payment validation
- You expressly waive your 14-day right of withdrawal
- This waiver takes effect upon any of the following events:
- Receipt of the product key by email
- Download of the software
- First activation request for the license
- Installation of the software
6.3 Why this exception?
This legal exception is justified for several reasons:
- Digital nature: Once the key has been shared, it is known to the customer
- Impossible to recover: It is impossible to "return" a digital license that has already been shared
- Fraud risk: Protection against use followed by withdrawal
- Immediate performance: The service is provided instantly
- Microsoft compliance: OEM/Retail licenses cannot be transferred once activated
6.4 No refund possible
Important - Digital products:
Due to the digital nature of software licenses, no refund is possible after delivery of your product key, in accordance with applicable law.
This policy applies in all cases, including:
- Change of mind
- Ordering error on the customer's part
- Duplicate order
- Purchase by mistake
- Dissatisfaction with the product
We therefore invite you to carefully review your order before validating your payment.
6.5 Exceptions and warranties
Although a refund is not possible, we guarantee:
- Replacement in case of defect: If your key is defective or does not work, we replace it free of charge
- Unlimited technical support: Full assistance for installation and activation
- Authenticity guarantee: All our licenses are 100% authentic Microsoft
- Exchange possible: In case of an error on our part, exchange for the correct product
6.6 How to avoid ordering errors
Tips before ordering:
- Check compatibility: Make sure the software is compatible with your system
- Read the description: Check the version (Home, Pro, etc.) and the license type (OEM, Retail)
- Check your cart: Review the products and quantities before payment
- Contact us if in doubt: Our team advises you free of charge before purchase
- Check the comparisons: Use our guides to choose the right version
7. Technical support and assistance
7.1 Included support
With every license purchase, you benefit from complete and free technical support:
Euro Shop Key Support
- Order assistance
- Installation help
- Activation support
- Delivery issues
- Technical questions
- Defective key replacement
Microsoft Support
- Official Microsoft assistance
- Software updates
- Security patches
- Technical documentation
- Community forums
- Windows/Office troubleshooting
7.2 Support channels
Several ways to contact us depending on your needs:
| Channel | Availability | Response time | Ideal for |
|---|---|---|---|
| Phone | Mon-Fri 9am-6pm | Instant | Urgent issues, activation |
| 24/7 | < 4 hours | Detailed questions, orders | |
| Live chat | Mon-Fri 9am-7pm | < 2 minutes | Quick questions, advice |
| Support ticket | 24/7 | < 6 hours | Technical issues, after-sales |
7.3 Knowledge base
Access our complete help center for free:
- Installation guides: Detailed tutorials for Windows and Office
- Explainer videos: Step-by-step demonstrations
- Complete FAQ: Answers to frequently asked questions
- Troubleshooting: Solutions to common errors
- Product comparisons: Help choosing the right version
7.4 Support guarantee
Our commitments:
- Free and unlimited technical support for the entire lifetime of your license
- Response guaranteed within 24 hours maximum (business days)
- Assistance in English by qualified technicians
- Immediate replacement of a defective key
- Support until the problem is fully resolved
8. Resolving delivery issues
8.1 Delivery email not received
If you have not received your delivery email within the stated time:
Step 1: Check your folders
- Main inbox
- Spam / Junk folder
- Promotions folder (Gmail)
- Notifications folder (Yahoo, Outlook)
Step 2: Check your customer account
Log in on Euro Shop Key → My orders. Your product key is always available there, even without an email.
Step 3: Check your email address
Make sure the email address in your profile is correct. If needed, update it and request a resend.
Step 4: Contact support
If the problem persists, contact us: support@euroshopkey.com or +33 1 23 45 67 89. We will resend your license immediately.
8.2 Invalid product key
If your key is rejected during activation:
- Check the entry: Keys contain only letters and numbers (no ambiguous O or 0)
- Check the version: Make sure you install the right version (Home vs Pro, 32-bit vs 64-bit)
- Check the edition: Office 2019 vs 2021, Windows 10 vs 11
- Try phone activation: Alternative if online activation fails
- Contact support: We will check and replace the key if necessary
8.3 Expired download link
Download links may expire after 7 days for security reasons:
Solutions:
- Customer account: Generate a new link from your account (unlimited)
- Microsoft download: Use the official links provided in your email
- Contact support: We will send you a new link immediately
8.4 Payment issues
If your payment was charged but you have not received your order:
- Bank processing time: The charge may be immediate, but confirmation can take 1-2 hours
- Anti-fraud check: Some orders require manual validation (email sent)
- Payment declined: Check with your bank; no charge is made if declined
- Contact support: Provide your order number and proof of payment
8.5 Order not received after 48h
Maximum time exceeded:
If after 48 business hours you still have not received your order:
- Check the status in your customer account
- Check all your email folders (including spam)
- Contact our support immediately with:
- Your order number
- The order confirmation email
- The date and time of your purchase
- We will handle your request as top priority and deliver your license within the hour
9. Warranties and commitments
9.1 Authenticity guarantee
100% Authentic Microsoft Licenses
We guarantee that all our licenses are 100% authentic, legitimate and legal:
- Guaranteed origin: Licenses acquired legally from authorized Microsoft partners
- Guaranteed activation: All keys activate with the official Microsoft servers
- Guaranteed updates: Full access to Microsoft security updates
- Microsoft support: Eligibility for Microsoft's official technical support
- Legal compliance: Full compliance with software licensing law
- Certificate of authenticity: Provided with each license on request
9.2 Functionality guarantee
We guarantee that your licenses work properly:
- Guaranteed activation: Your key works or we replace it immediately
- Verified compatibility: All our licenses are tested before delivery
- Unlimited support: Free technical assistance until the problem is resolved
- Free replacement: In case of a defective key, replacement within 24h
- No hidden fees: All-inclusive price, no additional costs
9.3 Delivery guarantee
Our delivery commitments:
- Maximum time: 48 business hours guaranteed (or refund possible in case of an exceptional delay)
- Confirmation email: Sent immediately after payment validation
- Delivery email: With product key and complete instructions
- Permanent access: Your licenses are kept in your customer account
- Unlimited resend: You can receive your licenses again at any time
9.4 Security guarantee
Your data and transactions are protected:
Payment security
- SSL/TLS certificate
- 256-bit encryption
- PCI-DSS compliance
- 3D Secure
- Secure gateways
Data protection
- GDPR compliance
- Encrypted storage
- Secure access
- Regular backups
- Anonymization
9.5 Satisfaction guarantee
Our promise:
Although a refund is not possible for digital products already delivered, we guarantee your complete satisfaction:
- Unlimited and free technical support
- Personalized assistance until resolution
- Immediate replacement in case of a problem
- Free advice before purchase
- Attentive to your needs with tailored recommendations
More than 50,000 satisfied customers trust us!
10. Contact us
10.1 Customer service
Our team is at your disposal for any question regarding the delivery, activation or use of your licenses:
By phone
+33 1 23 45 67 89
Hours:
Monday - Friday: 9:00 am - 6:00 pm
Saturday: 10:00 am - 1:00 pm
Closed on Sundays and public holidays
By email
General support: support@euroshopkey.com
Sales: contact@euroshopkey.com
Technical questions: technique@euroshopkey.com
Response time: Less than 4 hours (business days)
Live chat
Available on all pages of the site
Hours:
Monday - Friday: 9:00 am - 7:00 pm
Response in under 2 minutes
By mail
Soft Connect
13 rue saint Ursule
31000 Toulouse
France
10.2 Information required for support
For fast processing of your request, please provide us with:
- Order number: Format XXXX-XXXX-XXXX
- Order email: The address used at purchase
- Problem description: Precise details of your situation
- Screenshots: If applicable (error messages)
- Software version: Windows/Office installed
10.3 Opening hours
| Service | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
| Phone support | 9:00 am - 6:00 pm | 10:00 am - 1:00 pm | Closed |
| Live chat | 9:00 am - 7:00 pm | 10:00 am - 1:00 pm | Closed |
| Email support | 24/7 - Response within 4h (business days) | ||
| Order processing | 9:00 am - 6:00 pm | 9:00 am - 12:00 pm | Closed |
Important note:
Orders placed outside our opening hours will be processed on the next business day. However, access to your customer account and online resources is available 24/7.
A question about delivery?
Delivery support
support@euroshopkey.com
+33 1 23 45 67 89
Technical assistance
technique@euroshopkey.com
24/7
Sales questions
contact@euroshopkey.com
Mon-Fri 9am-6pm