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Our Team

French support 7 days a week for your Office licenses and genuine Windows.
Free technical support - Reply within 2h on average.

Support 7 days a week
8am-8pm by email
Reply < 2h
On average
French team
License experts
Useful Information

How to reach us

Several ways to get help with your Office and Windows licenses

Email Support

support@euroshopkey.com

License technical support

contact@euroshopkey.com

General questions & sales

Reply guaranteed within 24h

Priority support within 2h

Response hours

Monday - Sunday 8:00am - 8:00pm
Email support 24/7
Automatic delivery 24/7

French customer service

Available 7 days a week

Technical Support

Office/Windows installation
License activation
License transfer
PC reinstallation

Free assistance

With every license purchased

Contact us

A question about your licenses?

Our French team replies quickly to any question about Office 2021, Windows 11 Pro or other Microsoft licenses.

If your request concerns an existing order

Reply guaranteed within 24h maximum

Our Best-Sellers

Most requested licenses

Enjoy our genuine Office and Windows licenses at the best prices with instant delivery.

NEW

Microsoft Windows Server 2022

Official Windows Server 2022 license. Instant delivery by email. Activation on Microsoft servers. Lifetime warranty. Support included.

32.90 199.90 -84%
NEW

Windows 8.1 Enterprise

Official Windows 8.1 Enterprise license. Instant delivery by email. Activation on Microsoft servers. Lifetime warranty. Support included.

14.99 37.48 -60%
NEW

Visio 2021 Standard

Genuine Visio 2021 Standard license. Instant delivery by email. Activation on Microsoft servers. Lifetime warranty. Support included.

34.99 87.48 -60%
NEW

Windows 11 Pro + Visio 2021 Pro + Project 2021 Pro Bundle

Official Windows 11 Pro + Visio 2021 Pro + Project 2021 Pro bundle license. Instant delivery by email. Activation on...

119.99 299.98 -60%
Support FAQ

Frequently asked questions about support

Quickly find answers to the most common questions about our support and our licenses.

How do I contact technical support for my Office or Windows licenses?

Our French technical team helps you free of charge with the installation of all your licenses: Office 2021 Pro Plus, Windows 11 Pro, Windows 10 and other Microsoft products.

Free installation assistance:

  • Step-by-step installation guide by email
  • Help activating Office and Windows licenses
  • Support for uninstalling older versions
  • Assistance in case of activation error
  • Help transferring to a new PC

For any technical assistance with your Office 2021, Windows 11 Pro licenses or other Microsoft products, contact our French team at support@euroshopkey.com.

Our technical support includes:

  • Help installing Office 2021 Pro Plus
  • Activation of Windows 11 Pro licenses
  • License transfer to a new PC
  • Resolution of activation problems
  • Guidance for a complete reinstallation

Average response time: less than 2h during business hours, 24h maximum on weekends.

What are the customer service hours at Euro Shop Key?

Our French customer service is available 7 days a week from 8am to 8pm to answer your questions about our Microsoft licenses.

Support hours:

  • Monday to Sunday: 8:00am - 8:00pm (priority reply)
  • Email support: 24/7
  • Automatic delivery: instant 24/7
  • Guaranteed reply: within 24h maximum

Even outside these hours, you can send us an email at contact@euroshopkey.com - we will reply as soon as the next business hour.

How do I get help installing my Office or Windows license?

Contact us at support@euroshopkey.com with your order number. Our team will send you a personalized guide and stay available until your installation is fully successful.

Can I get a quote for several Office or Windows licenses?

Yes! We offer preferential rates for bulk purchases of Office and Windows licenses, especially attractive for businesses, associations and schools.

Enterprise quotes available for:

  • Multiple Office 2021 Pro Plus licenses (5, 10, 50+ seats)
  • Windows 11 Pro licenses in volume
  • Combined Office + Windows packs
  • Windows Server and SQL Server licenses
  • Extended technical support and training

Contact our sales team at contact@euroshopkey.com specifying your needs (number of seats, type of licenses) and we will offer you a personalized quote within 24h.

How do I report a problem with my license order?

If you experience a problem with your Office or Windows license order, our team will act quickly to resolve the situation.

Common problems we resolve:

  • Delivery email not received
  • Activation key that does not work
  • Error during payment
  • Wrong license received
  • Download problem

Contact us immediately at contact@euroshopkey.com with your order number and a description of the problem. Resolution guaranteed within 24h maximum.

Support Reviews

Our customers talk about our support

Discover what our customers say about the quality of our French technical support.

MC

Marie C.

Accountant, Lyon

"I had an activation problem with Office 2021 Pro. The Euro Shop Key team replied within 1h and guided me step by step to the resolution. Outstanding French customer service!"

Technical support Office 2021 Pro Plus
PD

Pierre D.

IT Director, Marseille

"Ordered 20 Windows 11 Pro licenses for our company. Impeccable support, fast quote and free technical assistance for each seat. I highly recommend!"

Enterprise quote Windows 11 Pro x20
AL

Anne L.

Teacher, Toulouse

"My Office key was deactivated after a PC change. The team helped me transfer my license for free in 30 minutes. Perfect after-sales service!"

License transfer Office 2019 Pro
Euro Shop Key